| About Us |
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| The Student Technologies Resource Group (STRG) provides technology support and technology education programs and services to Colgate students. The Student Operated User Resource Center (SOURCe) is the technology support branch of STRG. SOURCe is students helping students, providing points of contact and support where and when students need it most. Students can walk in to the Diagnostics Center in between classes to have their laptop serviced. Services are free to all Colgate students and are made available via call-in, e-mail, walk-in, and in-residence support programs. Colgate students seek assistance from SOURCe for everything from a broken CD-ROM drive, to installing software, setting up antivirus software, removing spyware, setting up e-mail, and enabling wireless. SOURCe Student Technicians do their best to help a fellow Colgate student with just about anything! |
| Support Provided |
| Residential Support Residential Computer Consultant (RCC) services provide in-residence technology assistance to students. Every Colgate residence is assigned a SOURCe RCC. There is even an RCC for students not on campus (e.g. living off campus, away on a study group, etc.). Each RCC has an e-mail account, cell phone number, and campus extension, which are exclusively used to provide technology support to students in a residential unit. RCCs can also provide education programs to students, working collaboratively with the Residential Advisor (RA) who is responsible for implementing residential education programs. Diagnostics Center Diagnostics Center services provide walk-in computer assistance. SOURCe student technicians staff the center Monday through Friday 10:30 am to 8pm and Saturday through Sunday from noon to 6 p.m. Service is provided on a first-come, first-served basis. |
| Hours and Contacting Us |
| Come to O'Connor: You can bring your laptop or desktop (with power supply and CDs)to the Diagnostics Center in the O'Connor Computer Lab. Phone Number: 315-228-7111, option 3 (you can call to confirm hours and availability)
Diagnostics Center Service Hours: Monday-Friday 10:30am-8pm Saturday-Sunday Noon-6pm O'Connor Campus Center Lab Hours: Monday-Friday 8am-12Midnight Saturday 10am-10pm Sunday 10am-12Midnight |
| Documentation |
| Documentation on Viruses Network Registration - How does it protect a student from viruses? Antivirus Software - What does it do that Network Registration does not? Operating System Updates - What protection does this offer that makes it necessary? Passwords - The hidden vulnerability to viruses and worms. Documentation on Spyware What is Spyware? - What does it do? How does it affect my computer? Spyware Prevention - How do I keep it off of my computer? Spyware Removal - Okay, it's on my computer. How do I get rid of it? Default VLAN? Quarantine? Agent?! What's up with Colgate's requirements? Understanding the Default VLAN - What is it? Understanding the ePO Agent - What does it do? |
| Files |
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McAfee Antivirus 8 Enterprise Edition
Choose a Perpetual License when installing. At the last screen of the installation: leave the box checked that performs an Update. Uncheck the box for an On-Demand Scan upon completion unless a system is suspected of having a virus. McAfee e-Policy Orchestrator Agent This is the second half of completing registration (the MAC address must also be registered), the agent must "check in" or the automated script will not move a student computer into the appropriate class VLAN. A functioning Internet connection is required to "check in". So sign-in if you're on the default VLAN. McAfee Virex for 7.2 for Mac OS X Expand the package and run the installer. To complete registration the MAC Address needs to be registered and moved by an ITS staff member to the ClassXX VLAN. Endnote 8 for PC
Google Toolbar
Port Repair Form (source worker use only) |